![]() ![]() Our team will be sure to provide any information for them to conduct their investigation! Thank you again for your time, and I hope that you have a wonderful day. If you are not comfortable with signing that, I do kindly recommend reaching out to AfterPay to dispute the charge. If you would like to go forward with this refund please do kindly reach out to us directly with that signed affidavit and I would be happy to issue that refund right away. While I know that this is not an ideal situation, and is frustrating we do have to make sure that we are following our policies and procedures here. At this time we are happy to go ahead and get you taken care of for this order, but in order to do so we do need to have that affidavit reviewed and signed. For this reason, and that this is the second claim on your account for an order with missing items, we did have to go ahead and send the affidavit to be signed. I did take a closer look into this and was able to confirm that the three items in you order 196128957 were shipped out by our warehouse team. ![]() I am so sorry to hear that your experience has not been positive thus far! I can understand completely how frustrating it is that your order was missing the jeans at the time of delivery. My name is ****** and I am one of the supervisors with REVOLVE, and I wanted to be sure to address you concerns that you have provided the Better Business Bureau. Thank you so much for providing your feedback regarding your most recent experience with REVOLVE. Thank you again, and I hope you have a wonderful day! Please know that if *********** needs anything from us at all in order to conduct and close their investigation in your favor, REVOLVE will full comply with whatever they need! If there is anything else that I personally can do to assist you in these matters further please go ahead and send me an email at ******************************** with the subject line ATTN: **************** I would be happy to follow up! I am so glad to here that dispute was made. We always take extra effort to make sure fraudulent purchased are not made, however sometimes they are pushed through. I am so sorry that your Capital Once charge was used to plan an authorized purchase. I am so sorry to hear that this has been your experience with us this far! I have taken a closer look into this and can see here that the three additional attempted charges have been declined and any pending transaction on your PayPal accounts has been dropped. Thank you so much for bringing this issue to our attention via the BBB.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |